I purchased a Subaru MY10 3.6R Premium Sedan recently and all in all things are going very well but I have a few niggling problems. One relates to the problem with the Bluetooth when using the voice control.
Subaru Australia has finally released a bulletin to it’s dealers acknowledging the problem and providing a solution. In fact the solution is only temporary and has to be reloaded everytime the battery is disconnected.
Another problem that I have not suffered from is also identified in the document which relates to certain phones not even holding a bluetooth connection at all. Many dealers have been confusing the two issues believing they are one and the same when they are completely different and each with their own fix or workaround.
In this case this is identified as not being a warranty problem even though the phones that cannot connect are from the most popular manufacturers in the world, Nokia and Samsung.
Below are some extracts from the update (with the interesting bits highlighted) but you can also download it here : SM0060 – MY10 Liberty & Outback Sat. Nav. Bluetooth Phone Issues – 23 March 2010
DATE: 23RD MARCH 2010
SUBJECT: MY10 LIBERTY & OUTBACK SAT. NAV. BLUETOOTH PHONE ISSUES
The following summary is an update of the current situation with Bluetooth phone connection
and voice recognition issues with MY2010 Liberty and Outback: –
1. Inability to maintain Bluetooth connection with Nokia, Samsung and LG models equipped with Symbian S60 3rd edition FP 1 & 2 operating system, see attached listing for effected models. All other model and brand of phones are not affected by this issue
Due to an incompatibility with the connection protocol between these model phones and the Kenwood Satellite navigation system, the system will initially pair with the phone but when the ignition is turned off then on again the system will no longer connect.
Both Subaru Japan and Kenwood have advised us that this is not a Kenwood system fault but one of incompatibility due to an incorrect communication coming from the effected phones software program. However Kenwood have developed a work around software solution to make it possible for these model phones to maintain the Bluetooth connection after cycling of the ignition.
This solution has been implemented on new satellite navigation systems from a certain serial numbers onwards and it is possible to upgrade earlier units. Unfortunately this upgrade requires removal of the satellite navigation unit and return to Kenwood for reprogramming.
This will require a request for an exchange unit to be supplied but please be aware that exchange unit availability is limited and heavily relies on speedy return of replaced units! Any delays in returning replaced units’ means that that unit is not available for future requests.
PLEASE ensure all new units are fitted to the owner’s vehicle ASAP and that the replaced units are returned immediately!
Kenwood have also advised that because this is not a system fault a charge will be made for the upgrade ($209) and as such it is not considered to be a warrantable repair. Subaru Australia however will consider each case individually and if you receive a customer request please communicate with your Regional Service Manager for instructions.
For your information this issue only occurred on the first few months of vehicle production.
Implementation date of the software update is as per the following table.
NOTE: VIN is approximate, the serial # is the most accurate method for determining if a system has the upgrade.
2. Voice recognition ‘Dial by Name’ failure all model phones The symptom of this issue is that following the adding of a name tag to a phone number in the Satellite navigation system phone book, initially the system will correctly ‘dial by name’ until the ignition is turned off and then back on again. When turning the ignition on again and operating
the dial by name function the system will reply with the phase “System is checking the disk please wait” but then nothing further happens.
This issue has been reported to FHI for rectification and we currently have a trial software patch
that we have been asked to test and report back to FHI.
This testing was successful with several trial installations being completed with no issues. We are currently awaiting confirmation of the final software solution from FHI/Kenwood. Once this confirmation occurs FHI will dispatch sufficient quantities of the patch for distribution.
Fortunately this software solution does not require return of the satellite navigation unit to Kenwood for reprogramming. The solution requires the software to be directly loaded to the unit via a CD disk into the map disk drive and can be easily completed at your workshop.
Unfortunately this software solution is not retained in the unit’s hard memory and every time the battery is disconnected the software needs to be reloaded. Therefore every Retailer will be issued with a program disc for loading into your customer’s vehicles as required. Ultimately this software will be incorporated into new vehicle production and will be hard coded into the satellite navigation unit’s memory.
We anticipate the software disk will become available after Easter and will be issued with full installation instructions as soon as possible.